Shipping & Delivery

Precision crafted eyewear, delivered securely. Learn about processing times, carriers, delivery options, and how to track your order.

Rates Where We Ship Processing Tracking Returns FAQ

Free shipping

Complimentary Standard Shipping on US orders $200+.

Fast dispatch

Orders ship within 1–2 business days from our US facility.

Insured delivery

All shipments are fully insured until delivery scan.

30-day fit guarantee

Try at home—return or exchange within 30 days.

Shipping options and rates (US)

Method
Delivery time
Cost
Free over
Standard (UPS/USPS)
3–5 business days
$7.95
$200
Expedited (2‑Day)
2 business days
$19.00
—
Next‑Day
1 business day
$35.00
—

Notes: Delivery times shown are estimates from the ship date and exclude weekends/holidays. Rural routes, Alaska, Hawaii, and US territories may require extra transit time. Rates are shown in USD and may change during promotional periods.

Where we ship

  • United States: All 50 states and the District of Columbia
  • US territories: Puerto Rico, Guam, USVI, and other territories (Standard via USPS)
  • PO Boxes: Shipped via USPS (Standard service only)
  • APO/FPO/DPO: Shipped via USPS; allow additional time for military/diplomatic mail

International shipping: Not available at this time.

Order processing

  • Processing time: 1–2 business days for in‑stock items
  • Cutoff time: Orders placed after 12:00 PM ET begin processing the next business day
  • Business days: Monday–Friday (excluding US holidays)
  • Peak seasons: Please allow extra time during holidays or special releases

Carriers & packaging

We ship with UPS, FedEx, and USPS depending on destination and selected method.

  • Every pair ships in its protective case with microfiber cloth
  • Outer packaging is recyclable; gift note option available at checkout
  • Insurance covers your parcel until the delivery scan

Tracking & delivery

  • You’ll receive a shipping confirmation email with a tracking link once your order ships
  • Tracking may take up to 24 hours to update after label creation
  • Signature may be required for orders over $500 or upon request
  • If you cannot be present, consider shipping to a secure address or carrier access point

Address changes & cancellations

  • We can edit or cancel an order within 30 minutes of placement during business hours
  • For shipped orders, please contact the carrier directly to coordinate delivery
  • We cannot reroute to a different state or country after dispatch

Returns & exchanges

We stand behind the fit and finish of our eyewear. If your sunglasses aren’t right for you, return or exchange within 30 days of delivery.

  • Items must be in new, unworn condition with original case, cloth, and inserts
  • Prepaid return labels available for US customers—start your return via our Returns Portal
  • Refunds are issued to the original payment method within 5–7 business days after inspection
  • 2‑year craftsmanship warranty covers manufacturing defects—contact support for assistance

Backorders & pre‑orders

If an item is backordered, we’ll display the estimated ship window at checkout and in your confirmation email. Your payment method may be authorized at checkout and charged when the item ships.

Lost, damaged, or stolen

  • If tracking shows delivered but you can’t locate the package, check with neighbors/building staff and wait 24 hours
  • Report lost or damaged parcels within 7 days of the delivery scan
  • We’ll assist with a carrier claim and resolve with a replacement or refund as applicable

Holiday & peak season timelines

During peak periods (Black Friday/Cyber Week and December holidays), carriers may experience delays. Order early and choose Expedited or Next‑Day for time‑sensitive gifts. Published cutoffs are guidance, not guarantees.

Frequently asked questions

How long will my order take to ship?
Orders ship within 1–2 business days. Standard delivery is typically 3–5 business days after dispatch. Expedited is 2 business days; Next‑Day is 1 business day. Alaska, Hawaii, territories, PO/APO/FPO, and rural areas may take longer.
Do you offer free shipping?
Yes, complimentary Standard Shipping is available on US orders $200+ after discounts and before tax.
Can I ship to a PO Box or APO/FPO/DPO?
Yes. We ship to PO Boxes and military/diplomatic addresses via USPS. Please allow additional transit time for APO/FPO/DPO deliveries.
Will a signature be required?
For security, orders over $500 may require a signature on delivery. You can also request signature confirmation at checkout for any order.
Do you ship internationally?
Not yet—we currently ship within the United States (including Alaska, Hawaii, and US territories).
How do I start a return?
Visit our Returns & Refunds page to generate a prepaid return label and follow the instructions. Items must be in new condition with all original packaging.

Need help with your delivery?

Our Client Services team is here to help—questions about timelines, tracking, or adjustments.

Contact Support Email: [email protected]